How to Fix Eufy Security Camera: A Step-by-Step Guide

Ensuring the optimal functioning of your Eufy security camera is essential to maintain the safety and security of your property. If you’re facing technical difficulties with your Eufy security camera, don’t worry! In this article, we will walk you through a series of troubleshooting steps to help you resolve common issues and get your Eufy security camera back up and running smoothly. So, without further ado, let’s dive into the step-by-step guide on how to fix your Eufy security camera.

Troubleshooting Eufy Security Camera Issues

Troubleshooting Eufy Security Camera Issues

If you’re having trouble with your Eufy security cameras, the first step is identifying the issue. Start by checking the batteries and ensuring the camera is correctly connected to the Eufy HomeBase if your camera is offline. Ensure the eufy outdoor camera and HomeBase connect correctly to a 2.4GHz Wi-Fi network, update the Eufy Security app, and power cycle the devices.

Here are common issues you may encounter with your eufy wireless camera and how to troubleshoot them:

No image or video feed:

Ensure that you connect the eufy wireless outdoor camera correctly to the HomeBase. Ensure that the camera and HomeBase connect to the same Wi-Fi network if you’re not getting any image or video feed. Additionally, check the camera lens for any dirt or obstruction.

Poor video quality:

If your video quality is low or the images are blurry, ensure that your camera lens is clean and that the camera is not too far from the HomeBase. Check for any obstructions or interference, such as walls or other electronic devices, that might affect the signal.

Motion detection issues:

Ensure you correctly configure the motion detection settings if your camera is not detecting motion. Check for any obstructions in the camera’s field of view that might prevent it from detecting motion.

Eufy security camera Connection issues

Connection issues:

If you’re having trouble connecting to your Eufy security camera, ensure you have a solid and stable Wi-Fi signal. Check for any available software updates for the Eufy Security app and ensure you have installed the latest version.

Following these troubleshooting steps, you should be able to pinpoint and resolve most issues with your Eufy security camera.

Camera Not Connecting to Wi-Fi

If your Eufy security camera isn’t connecting to Wi-Fi, try these solutions:

  • Check that your Wi-Fi network is working properly
  • Reset your Eufy security camera
  • Update the firmware on your Eufy security camera
  • Check that your router is compatible with your Eufy security camera

Camera Not Recording or Playing Back Footage

If your Eufy security camera isn’t recording or playing back footage, try these solutions:

  • Check that your eufy wireless camera has enough storage space
  • Make sure you have the updated version of the Eufy app.
  • Reset your Eufy security camera
  • Contact Eufy customer support for further assistance
Check the Power Source of the Eufy Camera

Check the Power Source of the Eufy Camera:

Eufy cameras are popular because they have long-lasting batteries ranging from 180 days to 3 years on a single charge. Although it’s easy to forget to recharge your camera, it’s crucial to regularly check the battery status for safety coverage and avoid downtime.

To check your Eufy camera’s battery status, use the Eufy Security app. If the battery runs low, plug in a 5V/2A power adapter to the micro USB port on the camera body. The camera charges quickly, up to 80% in under an hour.

For non-battery-operated Eufy indoor cameras, check the cables and connections for any wear and tear issues that could affect power transfer. Replace any damaged lines immediately to ensure an uninterrupted power supply.

Check the Connectivity of the Eufy HomeBase With the Eufy Camera:

The Eufy HomeBase is the central hub that connects your Eufy cameras to the Eufy Security app on your smartphone or tablet. Any issues with the HomeBase can affect the entire communication channel, making it crucial to check its connectivity.

You can quickly check the HomeBase’s status by observing its LED lights. A green light indicates it’s connected to the internet, while a red light signals a problem. Also, make sure that you connect both your HomeBase and mobile device to the same Wi-Fi network.

If you’re having trouble connecting to Wi-Fi, consider using an ethernet cable to hardwire the HomeBase to your internet router. This setup offers a more stable internet connection but may limit mobility and create a cluttered appearance. Ensuring your HomeBase is correctly connected is vital for a smooth and secure home security experience.

Check the Internet Router

People often overlook the internet router as a potential cause of connectivity issues with Eufy cameras. Router settings can cause problems, such as a firewall restricting internet access, resulting in the camera showing offline. Modern routers automatically change Wi-Fi channels for better connectivity, but Eufy cameras require a 2.4GHz channel. Set up the Eufy camera and HomeBase on the 2.4GHz track if your router supports multiple channels. Review your router settings to ensure they are compatible with Eufy cameras for optimal performance.

Update the Eufy app

Update the Eufy app

Keeping the Eufy Security app updated is crucial to ensure your Eufy cameras perform optimally. It allows you to access new features, fix bugs, and improve system performance. Although automatic updates may be disabled, it is necessary to check for updates regularly to stay on the latest firmware. By searching for Eufy Security in the app store on your Android device or iOS and tapping the update option, you can ensure that your security system is always up-to-date. It only takes a little time to check and update. Still, it can make a significant difference in the performance and effectiveness of your Eufy camera system.

The camera is going offline

A power cycle can help troubleshoot Eufy cameras that go offline by resetting the camera’s hardware and clearing misbehaving charges.

  1. To power cycle a battery-operated Eufy camera:
  2. Please turn it off using the Eufy Security app.
  3. Plugging the camera into a 5V/2A power adapter to charge it to the total capacity.
  4. Let the camera sit idle for 10 minutes to allow for charge stabilization.
  5. Unplug the power adapter.
  6. Hold the reset or sync button on the camera for 10 seconds until you hear two beeps.
  7. After resetting the camera, reconnect it to the Eufy Security app.

Power cycling is an easy and effective way to improve the performance and stability of your Eufy camera.

How to Fix Physical Damage to Your Eufy Security Camera

Suppose your eufy security cam has physical damage, such as a cracked lens or water damage. In that case, you may need to take additional steps to repair it. Here are some solutions:

Cracked Lens

If the lens of your eufy 2k indoor camera has cracked, you can replace it by following these steps.:

  • Purchase a replacement lens from Eufy or a third-party seller.
  • Remove the camera from its mounting bracket.
  • Unscrew the old lens from the camera.
  • Screw the new lens onto the camera.
  • Reattach the camera to its mounting bracket.

Water Damage

If your Eufy security camera has water damage, you can try these steps to repair it:

  • Remove the camera from its mounting bracket.
  • Remove the battery from the camera.
  • Use a hair dryer machine on the lowest heat setting to dry out the camera.
  • Leave the camera in a dry place for 24 hours to ensure that you remove all moisture.
  • Reattach the battery and mounting bracket to the camera.


Fixing a Eufy security camera may seem daunting, but you can troubleshoot and repair common issues properly. By following our guide, you’ll be able to get your Eufy security camera back up and running in no time.

If the steps mentioned above fail to resolve the issue with your Eufy cameras appearing offline on the app, please contact Eufy support for assistance. They can provide further guidance or arrange a replacement if there is a manufacturing defect.

My article has provided valuable insights on troubleshooting this problem and helped you get your Eufy cameras back online. If you have any more questions or concerns, please ask me. I’m here to help you and provide solutions to your queries. Have a great day!

Why is my security camera beeping?

The most common reasons for a security camera to beep are low battery, power interruption, connection issues, or tampering/intrusion.

What is sleep delay on security cameras?

Sleep delay on a security camera is a feature that allows you to schedule periods of inactivity or dormancy to conserve power or limit surveillance during specific times.

How do I reset my Eufy security camera?

To initiate a factory reset on your Eufy security camera, hold the reset button on the back of the camera for about 10 seconds.

Can I replace the battery in my Eufy security camera?

No, Eufy security cameras do not have replaceable batteries.

How to fix eufy camera offline issue?

Some steps to fix and solve eufy security camera offline issue like-

  • Troubleshoot network connectivity issues
  • Fix camera firmware issues
  • Configure router settings
  • Fix power issues
  • Interference
  • Fix new update app issues
  • Solve memory card problems

What should I do if I need help with these solutions?

If none of these solutions work, contact Eufy customer support for further assistance. They may be able to provide additional.